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Prof. Dr. Jan Marco Leimeister

Jan Marco Leimeister works on designing, implementing and managing IT-enabled means of organization and innovation. His research aims at studying the topic of Crowdsourcing, Service Engineering and Management, Digital and Internet Business. 

The goal of his research is to develop theories, methods, models and tools for the design of innovative information systems. The advancement of IT-based innovations that are socially acceptable, technically stable and economically viable is of pivotal importance.

The current research activities are focused in particular on the following areas:


1. Crowdsourcing & IT Innovation

This research field includes models and instruments for the systematic design, introduction and usage of crowdsourcing approaches and IT-based innovations (IT innovations as phenomenon of interest) as well as the potentials of IT for improving innovation management in firms and organizations. Currently, main focuses include: 


  • IT-based crowdsourcing approaches
  • IT-based innovation management at software firms 
  • IT Innovation in the domain of ubiquitous / mobile computing


2. Service Engineering & Management

Service engineering & management researches the development of theories, methods, models and instruments for systematically designing and delivering services as well as the accompanying value systems. Currently, main focuses include:


  • Industrialization service design and delivery (particularly for service companies)
  • IT Service Management
  • Product-service-systems
  • Blended Learning and e-learning Services


This work is characterized by pluralism, both in theory (e.g., behavioral science, decision making research and analytical-conceptual reasoning) and methodology (qualitative and quantitative research, as well as application of analytical, conceptual, and design-oriented approaches). In this regard, the selection of appropriate research methods has to follow relevant research questions. Thus, empirical work is carried out in the context of the four mentioned research areas, both exploratory and confirmatory.

The aim of these procedures is to recognize, to describe and to explain relationships, but also to provide a basis for the development of innovative solutions. Research goals include both, challenging and reflecting theoretical relationships, including the observed behavior in practice and the development of solutions in the form of conceptual, methodological and tool-based artifacts. The created artifacts are evaluated systematically in industrial and / or experimental scenarios and should be brought to application in practice.

The long-term research strategy aims are to successfully establish a chain of basic research, applied research and industry-related research, which builds the foundation for the entire research and knowledge transfer process from theory to practice.